XM Broker Review

Author By Jeffrey Cammack
Updated: July 6, 2022
Overall Rating
4.25 4.25 / 5
Rated #15 of 68 Recommended Brokers
🏦  Min. DepositUSD 5
🛡️  Regulated By
💵  Trading Cost 
USD 16
⚖️  Max. Leverage888:1
💹  Copy Trading
🖥️  Platforms
💱  Instruments 
AlertAccepts South African Clients. Average spread EUR/USD 1.60 pips on trading account with lowest minimum deposit. Max leverage 888:1. Islamic account available. MT4 & MT5 platforms supported. XM Group regulated by CySEC, ASIC, and the IFSC.
Last updated on 6 Jul 2022
by Editorial Director Jeffrey Cammack
Jeffrey Cammack

TradeForexSA has been South Africa’s most trusted Forex broker review site since 2012. Our team has written 100+ broker reviews and we constantly test to maintain accuracy. This is how we review brokers.

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Our verdict on XM

XM has some of the lowest fees in the industry, provides excellent research and education, and has a beginner-friendly trading app. With a large customer base and a good reputation, XM will be a good option for most South African traders. It also has an outstanding range of trading tools and offers traders generous bonuses and incentives.

The main drawback is that XM is not regulated by the South African FSCA. Instead, South African clients will be trading through XM’s company in Belize, which has poor regulatory oversight

🏦  Min. DepositUSD 5
🛡️  Regulated By
💵  Trading Cost 
USD 16
⚖️  Max. Leverage888:1
💹  Copy Trading
🖥️  Platforms
💱  Instruments 
best-islamic-forex-account

Overall Summary

Regulation
111104/ 5
Trading Conditions
11110.54.5/ 5
Trading Platforms
11110.54.5/ 5
Deposit & Withdrawal
11110.54.5/ 5
Education & Research
111115/ 5
Assets Available
1110.503.5/ 5
Customer Service
111104/ 5
Beginner Friendly
Excellent
Welcome Bonus

Account Information

Base Currencies
USD, EUR, GBP, JPY, CHF, AUD, HUF, PLN, RUB, SGD, ZAR
Number of FX Pairs
57
Crypto Pairs
31
Copy Trading
Hedging Allowed
Scalping Allowed
Islamic Account

Trading Conditions

Account Name
XM Zero
Trading Desk
Commission
7 USD / lot - XM Zero Account
EUR/USD
0.10 pips
GBP/USD
0.20 pips
USD/JPY
0.10 pips
Negative Balance Protection

Company Details

Company Name
XM Group
Founded
2009
Website
Website Language
English, Malay, Chinese, Hungarian, Russian, Indonesian, French, Italian, German, Polish, Arabic, Spanish, Portuguese, Vietnamese, Thai
Support Language
English, Chinese, Russian, French, Italian, Spanish, Portuguese, Polish, Arabic
Office Locations
Cyprus, Australia, Belize

Pros

  • Well regulated
  • Excellent education
  • Free deposits and withdrawals

Cons

  • Dealing desk
  • Wide spreads on its entry-level accounts

Is XM a Safe Broker?

While XM is regulated by some of the world’s top authorities, South African traders are not as well protected as their international counterparts. 

No local regulation: XM is regulated by the UK’s FCA and ASIC of Australia, but is not regulated by the South African FSCA. XM’s South African clients will be trading through its company regulated by the Belize IFSC, which is generally considered a weak regulator. XM does not provide traders with compensation should the company be liquidated.

Safety Features: Although not required by the IFSC, we were pleased to find that XM protects traders by:

  • Segregating its client funds from company funds in top-tier banks
  • Providing traders with automatic negative balance protection, which means that traders cannot lose more than their initial deposit. 

Company Details:

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Group Regulators
Trading Desk
Website
Year Founded
Office Locations
Additional Fees
CySEC
ASIC
IFSC
Market Maker
2009
Cyprus, Australia, Belize
Once-off inactivity fee of 15 USD after one year of inactivity and a 5 USD monthly fee thereafter.

We confirmed each of the licences and regulations on the regulator’s online register. See below for details of XM’s IFSC regulated entity:

XM Regulation

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XM’sTrading Instruments

We were impressed with XM’s range of trading instruments, including over 57 Forex pairs, and pleased that it has added cryptocurrencies to its offering.

High Leverage: XM has 31 crypto pairs to trade at 250:1 leverage. This is an average selection of crypto pairs, but a much higher level of leverage. Leverage is also up to 888:1 on Forex pairs, but traders should be aware of trading with such high leverage as while it can increase profits, it can also significantly increase losses. 

Full List of Instruments and Leverage:

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Financial Instrument
Number of Assets
Leverage
Commodities
10
50:1
Cryptocurrencies
31
250:1
Energies
5
67:1
Stock CFDs
1,291
10:1
Forex
57
1000:1
Indices
14
200:1
Metals
2
400:1
 

 

  • Forex: XM’s range of Forex pairs is around the industry average and includes majors (EUR/USD, GBP/USD, and USD/JPY), minors (NZD/CAD, EUR/JPY, and USD/ZAR), and exotics (SGD/JPY).  
  • Stock CFDs: The number of stock CFDs available at XM is many more than most other brokers.  The selection available includes some of the major US companies, including Apple, Amazon, Facebook, Bayer, and Google, among others.  Note that most stock CFDs are only available on MT5. 
  • Commodities: XM’s range of commodities is average.  These include gold and silver, in addition to softs such as coffee, corn, soybeans, and wheat. 
  • Cryptocurrencies: XM has recently added an average range of cryptocurrencies, a good move considering how popular this asset has become.
  • Equity Indices: XM’s range of indices is slightly limited compared to other similar brokers, and includes the likes of the US30Cash, UK100Cash, US500Cash, and the EU50Cash. 
  • Energies: XM’s range of energies is average and includes Brent, Natural Gas, and Oil.
  • Shares: XM’s share offering is limited compared to other brokers. 

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XM’s Accounts and Trading Fees

XM offers five live accounts, which is more than other brokers, and it has average trading fees.

Trading Fees: All of XM’s accounts, except its shares account, have a minimum deposit of 5 USD, making them accessible to beginners. No commissions are charged for Forex trading on three of its five accounts, and traders will find spreads of between 0.8 pips and 1.7 pips (EUR/USD), depending on the account.

Account Trading Costs:

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Trading account
Min. Deposit
Min. Spread EUR/USD
Commission
Trading Cost (USD)
Micro
USD 5
1.70
Spread Only
17.0
Standard
USD 5
1.70
Spread Only
17.0
XM Ultra Low
USD 5
0.80
Spread Only
8.0
XM Zero
USD 5
0.10
7 USD / lot
8.0

See below for account details:

Micro Account: XM’s entry-level account, minimum deposits start at 5 USD on the Micro Account, and spreads average at 1.7 pips on the EUR/USD, which is wider than other similar-sized market makers.  However, we found that the spreads were closer to 2.1 pips on the EUR/USD:

XM Spreads (2)

  • Base currencies on the Micro account are USD, EUR, GBP, JPY, CHF, AUD, HUF, PLN, RUB, SGD, and ZAR and one lot is the equivalent of 1,000 units (as opposed to 100,000 units), which will suit beginner traders who don’t want to risk large amounts of capital.
  • Standard Account: Like the Micro Account, the minimum deposit requirement is 5 USD, and spreads average at 1.7 pips on the EUR/USD, which is wider than other similar-sized market makers.  
  • XM Ultra-Low Account: This account also has a 5 USD minimum deposit but spreads average at 0.8 pips on the EUR/USD, which is comparable to other similar-sized market makers.  Trading Bonuses are not available on this account.  
  • Micro Ultra-Low Account: Traders can also open a Micro Ultra Account, which provides the same conditions as the Ultra-Low Account, but 1 lot is the equivalent of 1,000 units, instead of 100,000 units, which is a better account choice for beginner traders.
  • Share Account: Due to the nature of this account, traders are not offered leverage.  Contract sizes are one share, minimum trade volume is one lot, and the spread on this account is as per the underlying exchange.  Lastly, this account is only denominated in USD.
  • Islamic Account: XM offers Islamic accounts for traders of the Muslim faith.  We were pleased to note that XM does not apply any extra charges for Islamic accounts. This is unusual as most other brokers apply an admin fee to Islamic accounts in lieu of the swaps. 

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XM’s Deposits and Withdrawals

We were pleased to find that all deposits and withdrawals over 200 USD are free. Deposits took less than an hour to reach our trading account, and withdrawals took two days to reach our bank account.

In line with Anti-Money Laundering policies, XM operates a “return to source policy,” meaning that withdrawals can only be returned to the original funding source.

Base Currencies: When we opened our account, we noticed that the client portal allows traders to deposit funds in 11 base currencies, including EUR, USD, GBP, AUD, CHF, JPY, RUB, HUF, PLN, ZAR, and SGD.

XM Base Currencies
Because we were depositing funds from a South African bank with a ZAR trading account, we weren’t charged any currency conversion fees.

Fees: The account funding process is open 24 hours a day and is fully automated. We were very pleased to note that XM covers all transfer fees and does not include any hidden fees or commissions on deposits or withdrawals. However, fees are charged on deposits and withdrawals made by wire transfer under 200 USD, or currency equivalent. 

Once your account has been verified by customer service, you can deposit funds through the client portal:

XM Deposits

How to Withdraw Funds 

  1. Clients must log in to their accounts.
  2. Click on “Withdraw Funds.”
  3. Select the withdrawal method.
  4. Enter the withdrawal amount.

We tested deposits via credit card and found that our payment was processed within an hour, and it took two days for our withdrawal to arrive in our account. These times are about average for the industry. 

See below for more details on XM’s deposit and withdrawal methods:

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Funding Method
Base Currency
Deposit Fees
Withdrawal Fees
Processing Time
Bank Transfer
EUR, USD, GBP, AUD, CHF, JPY, RUB, HUF, PLN, ZAR, SGD
FREE
FREE for withdrawals over 200 USD, 15 USD for withdrawals under 200 USD
Deposits and withdrawals take a few days to be processed.
Mastercard
EUR, USD, GBP, AUD, CHF, JPY, RUB, HUF, PLN, ZAR, SGD
FREE
FREE
Deposits are instant and withdrawals take up to two business days to be processed.
Neteller
EUR, USD, GBP, AUD, CHF, JPY, RUB, HUF, PLN, ZAR, SGD
FREE
FREE
Deposits and withdrawals are instant
Skrill
EUR, USD, GBP, AUD, CHF, JPY, RUB, HUF, PLN, ZAR, SGD
FREE
FREE
Deposits and withdrawals are instant
Visa
EUR, USD, GBP, AUD, CHF, JPY, RUB, HUF, PLN, ZAR, SGD
FREE
FREE
Deposits are instant and withdrawals take up to two business days to be processed.

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XM’s Mobile Trading Platforms

Our review found that XM offers three mobile trading platforms, which is more than other brokers, including MT5, and the XM App. All of the platforms are available on both Android and iOS.

We tested the XM App on an iPhone 11:

We were pleased to find that we could trade directly on the XM mobile app, and that it could be only be linked to our MT5 accounts. It was also easy to set up and use:

XM Charts

We also found the search functionality was excellent – we were able to search for products by typing the name of the product or by navigating the category folders:

XM Search

MT4/MT5 Mobile Trading

XM’s MT4 and MT5 mobile trading apps offer similar functionality to the platforms’ desktop and web trader versions. Traders can access all instruments available at XM (except that share CFD trading is only available on MT5) and access all the same charts. Additionally, all the trading order types are available. The only difference is that the number of indicators is reduced for both the MT4 and MT5 mobile applications.

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XM’s Trading Platforms

We found that XM offers an average range of trading platforms, including the web trader and desktop versions of MT4 and MT5.

Both MT4 and MT5 are available on Mac and PC.  

For the purposes of this review, we tested XM’s web trader platforms.

MetaTrader 4 (MT4) and Metatrader 5 (MT5) 

The benefit of XM offering third-party platforms such as MT4 and MT5 is that traders can take their own customised version of the platform if they migrate to another broker.  Additionally, thousands of plugins and tools are available for both the MetaTrader platforms.  

As you can see, the MT4 Webtrader looks slightly outdated but it is highly customisable. There are three chart types, including Line, Bar, and Candlestick charts and you can access a wide selection of indicators in multiple timeframes. See below:

XM MT4 Look

In our review of MT5 web trader, we noted that it has a great depth of market display:

XM MT5 Depth of Market

One other benefit of trading with XM is that it offers MT4 Multiterminal, which is not often available at other brokers. It allows traders to open and manage multiple MT4 accounts from a single terminal with one login and password.  

Platform Overview:

Scroll for more detailsPreviousNext
Broker
Platform Choice
Copy Trading
Platforms
XM
11110.54.5/ 5
Tickmill
11110.54.5/ 5
Oanda
11110.54.5/ 5

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Promotions

We noted that XM offers a variety of promotional bonuses to new traders, which can be accessed upon sign-up. Below are the current promotions and bonuses offered by XM in South Africa:

XM Promotions

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Opening an Account at XM

We found XM’s account opening process fast and simple. Our account was open in less than a day, and XM’s customer support was readily available for our technical and account queries.  

It took us about 5 minutes to open an account at XM, and once our documentation had been submitted, our accounts were ready for trading on the same day. XM’s customer support agents were very helpful and provided relevant and immediate responses.

As a South African trader, you are eligible to open an account at XM as long as you meet the minimum deposit requirement of 5 USD (the equivalent of 75 Rand). 

How to open an account at XM:

  1. We clicked on the “Open an Account” button at the top of the page.
  2. We then filled in our personal details and chose our preferred trading platform (MT4/MT5), base currency, and level of leverage. 

    XM Acc Registration

  3. We were then required to fill in our financial information and answer questions about our trading knowledge.
  4. In order to verify our account, we were required to submit a copy of our South African ID or Passport with the signature page and a copy of a recent utility bill or bank statement. Our documents were scanned as high-quality digital camera pictures. 

Once all our documents had been received, the account was ready for trading on the same day. 

Overall, we found XM’s account opening process is fast and hassle-free. We were also pleased by the quality and responsiveness of XM’s customer support.

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XM’s Research and Trading Tools

We found that XM offers excellent technical analysis tools and that its in-house curation of research data far surpasses that of other brokers.  It also offers several proprietary trading tools that are compatible with MT4 and MT5.

Our review noted that XM’s market analysis section consists of a Markets Overview, News, XM Research, Trade Ideas, Technical Summaries, an Economic Calendar, XM TV, and a Podcast.  See below for more details:

  • Markets Overview: Frequent articles by a third-party provider, Reuters, are available in this section and cover all the latest market news.

    XM Market Research

  • News: All the latest market news, also provided by Reuters, is updated a few times an hour.
  • XM Research: The XM Research team provides frequent articles covering technical analysis, Forex previews, market comment, financial markets, special reports, and stock market news.
  • Trade Ideas: Provided by a third party, namely Analyzzer, this section covers how the various instruments fare against one another.
  • Technical Summaries: This section covers the various trends among the XM’s instruments.
  • XM TV: Provided daily by XM’s in-house team of analysts, XM TV covers Forex News, Technical Analysis, and a Weekly Forex Outlook.
  • Podcast: XM’s trading podcast, Global Market Insights, provides traders with meaningful and informative content encompassing up-to-date information needed for online investing and updates on economic events across the globe.
  • Economic Calendar: XM offers a good economic calendar. It has a filter function where you can filter for countries, data type, and importance.

Overall, we found the research available at XM excellent.

XM also offers several technical indicator tools to help guide traders in their trading decisions, including the following:

  • Ribbon Indicator
  • River Indicator
  • Ichimoku Indicator
  • Bollinger Bands
  • ADX and PSAR Indicator
  • Analyser Indicator
  • MQL5

Unfortunately, XM doesn’t offer the popular third-party tools such as Autochartist or Trading Central, that are commonly available at other brokers.

Trading Tools Overview:

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Broker
Economic Calendar
Autochartist
Trading Central
Trading View
Free VPS
XM
Tickmill
Oanda

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Education

Our review noted that XM provides an excellent selection of educational materials suitable for both beginners and more experienced traders. It also offers a demo account that does not expire.  

We found that XM’s library of educational materials is world-class and on par with some of the best brokers in the world. Education comprises XM Live, Live Education, Educational Videos, Forex Webinars, Platform Tutorials, and Forex Seminars. These materials are in-depth and well-structured.  We were pleased to note that educational materials are accessible to all XM website visitors, although some sections require registration.  See below for more details:

  • XM Live: Available from Monday to Friday 05:00 – 15:00 GMT, visitors can learn about the products and services offered by XM, and trading fundamentals, and have all their questions answered by its hosts.

  • Live Education: XM offers the Basic Room for beginner traders and the Advanced Room for more experienced traders. Live Education is essentially a series of live webinars that run from Monday to Friday from 07:00 – 16:00 GMT.  These webinars cover trading fundamentals and trading session analysis.  The Advanced Room also covers topics such as How to Prepare for a Trade, Follow Real-Time Trading, and Live Debates.

XM Education

  • Educational Videos: XM provides an extensive library of videos that cover topics such as:
    • Intro to the Markets
    • Trading Essentials
    • Fundamental Analysis
    • Technical Analysis
    • Money Management
    • Trading Psychology
    • Trading strategies
    • More on Forex Trading

  • Forex Webinars: XM offers free webinars presented by 67 highly skilled forex professionals in 19 languages, seven days a week.

  • Platform Tutorials: XM’s team has developed a vast array of video tutorials that explain the ins and outs of the MT4 and MT5 platforms in addition to the XM trading tools.

  • Forex Seminars: XM runs frequent seminars across the globe to educate online investors and help them develop their trading knowledge with the guidance of professional instructors. 
  • Demo Account: Ideal for trading practice, as well as for testing trading strategies, XM’s Demo Account does not expire and allows you to trade on live markets, risk-free. However, demo accounts that have been inactive for longer than 90 days from the last login will be closed, but you can open a new demo account at any time. Please note that a maximum of 5 active demo accounts are allowed. 

XM Demo Acc

Education Overview:

Scroll for more detailsPreviousNext
Broker
Beginner Course
Advanced Course
Well Structured Education
Education Quality
Webinars
XM
High
Tickmill
High
Oanda
Medium

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Customer Support

Available 24/5, we found XM’s customer support agents are responsive and well-trained.

XM’s customer support is available 24/5 in over 30 languages via email, phone, and live chat.  

For the purposes of the review, we tested the live chat service and email. Our email was answered within a day, and the answer was relevant and to the point. The live chat agents were able to answer all our questions quickly and to our satisfaction.  They also provided links and extra reading material where appropriate.

After logging into the live chat we were connected to an agent who replied to our message within a matter of seconds, as shown below:

XM Customer Service (3)

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Safety and Regulation

Regulation: Founded in 2009 and headquartered in Cyprus, XM Group has grown into a large and well-established international investment firm with over 3,500,000 clients worldwide.  XM is a brand name of Trading Point Group and is regulated by the following authorities:  

  • Trading Point of Financial Instruments Ltd was established in 2009 and is regulated by the Cyprus Securities and Exchange Commission (CySEC 120/10)
  • Trading Point of Financial Instruments Pty Ltd was established in 2015 in Australia and is regulated by the Australian Securities and Investments Commission (ASIC 443670)
  • Trading Point of Financial Instruments UK Ltd was established in 2016 and is regulated by the Financial Conduct Authority (FCA 705428).
  • Trading Point MENA Limited has been approved and regulated by the Dubai Financial Services Board (Reference No. F003484).
  • XM Global Limited is licensed by the Belize IFSC under license number 000261/158.

Awards

XM has won numerous awards for its services and offerings over the years, including:

  • Silver for the COVID-19 HR Action Plan – Business as Usual, in an Unusual 2020 (Cyprus HR Awards 2020)
  • Global Forex Broker of the Year (Global Forex Awards 2020)
  • Best Forex Affiliate Broker Programme – Europe (Global Forex Awards 2020)
  • Most Reliable Broker – Global 2020 (Capital Finance International Magazine)
  • Most Transparent Broker – Global 2020 (Capital Finance International Magazine)
  • Best Online CFD & FC Trading Broker – Global 2020 (The European Magazine). 

Overall, because of the long history of responsible behaviour, strong international regulation, and wide industry acclaim, we consider XM a trustworthy and safe broker. 

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Evaluation Method

We value transparency and openness in the way we review the partners. To bring transparency to the forefront, we have published our review process. Central to that process is the evaluation of the broker’s reliability, the broker’s platform offering, and the trading conditions offered to clients, which are summarised in this review. Each one of these is graded on 200+ metrics across seven areas of interest, and an overall score is calculated and assigned to the broker according to the diagram below:

XM Scores

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XM Group Disclaimer

Trading Forex is risky, and each broker is required to detail how risky the trading of Forex CFDs is to clients. XM Group would like you to know that: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 71.61% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please consider our Risk Disclosure.

Overview

A well-regulated market maker broker, XM offers trading on over 1000 instruments, including over 57 Forex pairs.  We found XM’s trading conditions are average, with spreads of 1.7 pips (EUR/USD) on its Standard Account and 0.8 pips (EUR/USD) on its Ultra-Low Account.  However, the minimum deposit requirements are low, at 5 USD across all account options, making it good for beginner traders.  

XM also offers trading on the most popular platforms – MT4 and MT5 and allows all trading strategies alongside a world-class repository of educational and market analysis materials and excellent customer service.

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FAQ

Is XM Safe?

Yes, is a trusted international broker. XM is regulated by ASIC in Australia and by CySEC in Europe. They have won multiple international awards.

What assets can I trade at XM?

Forex, stocks, commodities, indices, metals, and energies.

What is the minimum deposit at XM?

Trading accounts can be opened for 75 Rand (5 USD). 

Is XM good for beginners?

XM has some of the industry’s best beginner and advanced learning material, with additional daily market analysis for free to all clients.

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AlertAccepts South African Clients. Average spread EUR/USD 1.60 pips on trading account with lowest minimum deposit. Max leverage 888:1. Islamic account available. MT4 & MT5 platforms supported. XM Group regulated by CySEC, ASIC, and the IFSC.
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